Kind Regards, Yadira Guest Experienceĭear Mr. We hope that with our unmatched attentive service, you will consider giving us another opportunity to regain your trust and welcome you back in the future. I have personally reached out via private message, with hopes that you will allow our team the opportunity to further assist you in the near future. ![]() Please allow us to regain your trust by addressing your concerns directly. ![]() This is truly not the norm for our property, and we hope that you will allow us the opportunity to discuss this matter further. Your feedback, while unfortunate, will enable us to make improvements to the aforementioned areas, so challenges of this nature are prevented from repeating themselves again. Please know all of your observations have been well noted and have been shared accordingly with our leadership teams. Utilizing the information provided within your review - our committed guest experience team was able to locate your reservation details. As a World-Class Resort & Casino, we value the feedback we receive and welcome any opportunity to improve. It is our goal to provide a phenomenal resort experience for our valued guests, and it is disheartening to know that we fell short in providing you with a magnificent stay. ![]() Akcal, Our teams at MGM National Harbor are dedicated to making sure our valued guests like yourself, are warmly welcomed, well served, and truly appreciated.
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